Community Orthopaedic (remote) Triage Service

Matrix Health Services UK Limited was commissioned by NHS Nottingham City Clinical Commissioning Group (CCG) in April 2012 for a period of three years to provide a community orthopaedic remote triage service. The services receives General Practitioner (GP) referrals in the following specialty areas;

  • Feet
  • Hips and Knees
  • Shoulders

And forward them to a shortlist of community and secondary care services of which Matrix Health Services UK Limited is one of, with clear acceptance criteria, or the referral will be sent back to the GP if they are not appropriate referrals or have required information missing.

The triage service is an integral part of a number of well-established orthopaedic pathways that optimise the use of community services and ensures that patients receive the right treatment, at the right time, in the right place.

Nottingham City has a well-established Clinical Assessment Service (CAS) that administrates the receipt of GP referrals, forwarding to triaging clinicians, offering of choice to patients and using Choose and Book to book patient appointments. Triaging clinicians liaise closely with the CAS as well as community and secondary care orthopaedic services as required. Communication between the triaging clinician, CAS and referring GP is via secure electronic means, i.e. nhs.net email account or Choose and Book.

The clinicians within Matrix Health Services UK Limited have 20 years’ secondary care experience in orthopaedics.

Matrix Health Services UK Limited is one of two providers commissioned by NHS Nottingham City CCG who provide this service.

Contact Details

Tel: 0191 305 5230